1. The range of terms and validity

1.1. The terms are valid between the person (hereinafter Customer) and the webpage https://www.mycityhotel.ee (hereinafter My City hotel online booking) owner My City Hotel OÜ for the legal relations while purchasing products and services via My City Hotel online booking.

1.2. Purchasing services and products via My City hotel online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.

1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used will be responsible for the transaction.

1.4. My City Hotel hotel does not sell alcohol to guests under 18 years of age. The hotel maintains the right to ask for the provision of proof of age identification and decline the minor’s order. The advanced payment of the minor’s additional orders including alcohol is returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.

2. Price

2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.

2.2. Observe the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.

2.3. If you have not paid in advance for a hotel room, you will be charged upon arrival in local currency. In the hotel, you can pay in cash and with the following cards – VISA, MasterCard, American Express & with cards from Estonian banks.

3. Payments for accommodation with prepayment

3.1. The product selected by the customer from My City Hotel online booking must be paid the full amount. By making the payment, the customer will be assured that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.

3.2. The amount shown in online booking can be made through internet banks as well as Visa and MasterCard debit and credit payments. Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” to confirm the transaction.

4. Booking and confirmation

4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date, and/ or promo code. Your booking is only confirmed after you receive the hotel’s booking confirmation.

5. Cancelling and changing the order and refund

5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. Terms about the cancellation, modification, and money refund are written in the description of the accommodation and/or accommodation package price in the hotel online booking. If you cancel the price of a prepayment condition, the hotel has the right not to refund the prepaid amount.

5.2. Accommodation and/or accommodation package is valid from the start and end date of the accommodation and/or accommodation package. Accommodation and/or accommodation package is not valid after the expiry date and it will not be refunded or changed.

5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate, as well as the room type available for the new booking, may have changed.

5.4. If you cancel the price of a prepayment condition, the hotel has the right not to refund the prepaid amount.

5.5. In case of non-arrival or later cancellation, the hotel reserves the right to charge 100% of the first night as a No-Show fee. If the hotel has any costs made especially for your reservation, you have to compensate them.

5.6. Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by to avoid any cancellation fee. Please check the hotel policies carefully.